Project Paused

I am the developer of a project and the admin is not able to login into their account for some reason and I can't change the status of the project due to role restrictions. How can I resolve this?

What's going on when they try to log in?

What's your project id?

It says their account doesn't exist

Project Id: 66cf3c92001fdce0f67d
Project Name: Movement-Admin

You're the only user in the org

@Steven

Let me see if I can get a team member to help change your role

Hey, can you re-try now?

Thanks guys I was able to resume it now

Is there any way I can find out when it was first paused?

You must have received an email

Found it, thanks!

hey guys, I have the same issue

I have tried even i incorgnito and it still failed

I have just tried with chrome and its the same issue. Now am going to try on linux 😊😊

Okay i tried on windows using edge(even in incognito) and chrome, but all failed. Now on linux i logged into the project using firefox and it worked

😂

I cant resume my project

any idea? try everything, multiple browsers, incognito ...

Please create a separate support post for better tracking of your issue. Also, do you see similar errors?

yeah, i cant resume my project, give me "invalid console fingerprint". should i create a new post?

Do you see any other errors on browser console ?

What's the response body?