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SSL Certificate Issuance Failed

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mateidragony
2 Mar, 2026, 21:40

When we first deployed our site using appwrite and a custom domain everything was working, but it seems like the SSL certificate never got renewed. I tried deleting the domain and readding it to force an SSL renewal but now I get this error message in the SSL certificate issuance logs:

TypeScript
[21:25:27] Processing SSL certificate issuance. 
[21:25:28] SSL certificate is being issued. This usually takes a few minutes — no action needed on your end. We'll periodically check and update the status. 
[21:26:10] Status of certificate is unknown. 
[21:26:10] SSL certificate issuance failed. 

We got the domain from Namecheap with appwrite set as name server.

TL;DR
Issue: SSL certificate issuance for custom domain with appwrite failed. Solution: It seems like the SSL certificate was not renewed successfully. Attempting to delete and re-add the domain did not resolve the issue. The logs indicate that the certificate issuance failed despite the automatic process. Consider reaching out to both Namecheap and appwrite support for assistance with SSL certificate renewal for the custom domain with appwrite as the configured name server.
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