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SMS OTP not delivered to Australian (+61) phone numbers

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  • React Native
  • Auth
  • Cloud
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joaquinmorales13a06
18 Feb, 2026, 11:35

Hey team!

I'm having an issue with SMS OTP delivery to Australian phone numbers in my Appwrite Cloud project.

What's happening: account.createPhoneToken() completes without errors and a session.create event is logged in the console, but no SMS is ever received on the Australian number.

Confirmed details:

  • session.create event logged from IP
  • Reproduced with two different Australian numbers (+61)
  • Numbers are passed in valid E.164 format (e.g. +61444444444)

Code used: const token = await account.createPhoneToken(ID.unique(), "+61XXXXXXXXX"); // No error thrown, token returned successfully // But no SMS is received

Thanks!

TL;DR
SMS OTP messages were not being delivered to Australian phone numbers due to a carrier disruption. The issue has been resolved and messages should be delivering successfully now.
Evdog
18 Feb, 2026, 21:17

There was a temporary carrier disruption that we have resolved, we got confirmation this was fixed earlier today so things should be good now.

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