SANJOriginal post
React Developer
Hi I have note used the app now do I want to use the app, I have tried to cancel the account which won't cancel, and am being billed daily which I have not authorised. I have now sent 15 emails to sales and support and have had no response. How do I cancel and delete my account, as we don't use this software and have no need to use, and how do I stop being billed for this software. Seems support and sales just constantly ignore my requests.
Summary
User is unable to cancel their account and is being continuously billed despite not using the app. Support has not responded. Suggested solutions are to disable payment methods and self-host the app for testing or development.