500 Internal Error when trying get to my database?

When I click on my database row in the Cloud console, the page returns a 500 Internal Error instead of opening the database dashboard. This completely blocks me from:
• Viewing the database
• Accessing the Archives/Backups tab
• Restoring or downloading any backups
• Checking collection/document status

Error Details:
• HTTP Status: ⁨500⁩
• Error Type: ⁨Internal Error⁩
• Affected Database: ⁨serve-tracker-db⁩
• Action Triggering Error: Clicking the database row in Databases list

IS THERE A WAY TO RESTORE FORM BACKUP VIA CLI? or fix this issue?

Please share your project id

67ff9afd003750551953

Were you able to find out anything? I know for sure January 30th it worked fine. It stopped letting me save stuff to the database the 31st it may have been today because it may have been past midnight but I've done no changes to my app code. Which is why I went to go take a look

Project ID: 67ff9afd003750551953
Region: NYC (nyc.cloud.appwrite.io)
Database ID: 67eae6fe0020c6721531
Collection ID: 684c14fb002f6275b932 (serve_attempts)

Issue:
I cannot access this specific collection. All other collections in the same database work fine.

Symptoms:

API returns 503: GET /v1/databases/67eae6fe0020c6721531/collections/684c14fb002f6275b932/documents returns 503 Service Unavailable
Console won't open collection: Clicking the collection in the Appwrite Console gives TypeError: Failed to fetch error
Direct URL works for database: I can access https://cloud.appwrite.io/console/project-nyc-67ff9afd003750551953/databases/database-67eae6fe0020c6721531/ and see the collection listed
Cannot open collection details: The collection appears in the list (created 8 months ago) but clicking it fails
Working collections in same database:

67eae70e000c042112c8 (clients) ✅
67eae98f0017c9503bee (client_cases) ✅
67eaeaa900128f318514 (client_documents) ✅
Not working:

684c14fb002f6275b932 (serve_attempts) ❌
Status page shows all operational but this specific collection is inaccessible via both API and console.

i was able to mak ea new collection and it works but everything in that DB is gone or i cant access it

So my database is gone? Y'all can't recover it? It would be nice to get a response considering you have all the information you need @user

Your database is still active, I can hit it with a cURL so you should be able to access it via the SDK/API. Does it error in an incognito session?

Yes I can't access it via incognito browser its not the whole database its the specific table in the database 684c14fb002f6275b932

I can't access this has to make a new one just to have something to work without past info from the old DB that is broken

I can't access this has to make a new one just to have something to work without past info from the old Table that is broken

Well since I had absolutely no access and I can only pull 25 at a time using the API I had to make a Google App script to pull 25 then delete 25 then pull 25 and then delete 25 over and over again so it will copy to my new Table since I have no access whatsoever to the old one