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Costom domain Issues

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Devtareeq
26 Dec, 2025, 18:53

Hi Appwrite team We’re having issues verifying a custom domain. We added the required CNAME and CAA records to our DNS provider and waited for at least 2 days as instructed. It doesn't verified, After that, we also updated the nameservers to Appwrite, making Appwrite the DNS manager, then added our domain cname and Apex domain A inside Appwrite.

However, when adding the apex domain A name record, Appwrite shows a lock on the A name record, which in results in showing a "invalid configuration" in our vercel where we deployed our project.

Could you please help us identify what might be conflicting or if anything needs to be removed from the original DNS provider? Thanks in advance 🙏

TL;DR
Developers are having trouble verifying a custom domain on Appwrite. They added CNAME and CAA records, then switched DNS management to Appwrite but are still facing issues. Appwrite is showing a locked A name record, causing a "invalid configuration" error on Vercel. Solution: Remove conflicting records from the original DNS provider and double-check configurations.
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