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I cannot pay anymore!!

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tiantian
23 Nov, 2025, 02:02

When I try to pay the bill using the default card, it alert the error “Server Error”! Moreover,I cannot add the new credit card ,it display the error “ Param "providerMethodId" is not optional.”

TL;DR
Developers are experiencing payment issues, including a "Server Error" when using the default card and a missing providerMethodId error when adding a new credit card. They are investigating the retrying payment error and suggest checking browser network and console logs for the payment method issue.
Steven
23 Nov, 2025, 02:16

We're looking into the error when retrying payments.

For the payment method issue, what do the browser network and console logs show?

tiantian
23 Nov, 2025, 02:21
Steven
23 Nov, 2025, 02:46

I think this is for retrying payment. What about adding a new payment method?

tiantian
23 Nov, 2025, 02:52
tiantian
23 Nov, 2025, 02:53

Thank you so much

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