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[SOLVED] "Server Error" trying to pay a bill

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  • Resolved
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tiantian
23 Nov, 2025, 02:02

When I try to pay the bill using the default card, it alert the error “Server Error”! Moreover,I cannot add the new credit card ,it display the error “ Param "providerMethodId" is not optional.”

TL;DR
User encountered a "Server Error" while trying to pay a bill. After troubleshooting and examining network logs, it was discovered that there was a bug in the retry payment logic, which was fixed, and the issue was resolved.
Steven
23 Nov, 2025, 02:16

We're looking into the error when retrying payments.

For the payment method issue, what do the browser network and console logs show?

tiantian
23 Nov, 2025, 02:21
Steven
23 Nov, 2025, 02:46

I think this is for retrying payment. What about adding a new payment method?

tiantian
23 Nov, 2025, 02:52
tiantian
23 Nov, 2025, 02:53

Thank you so much

23 Nov, 2025, 03:00

Can you show the request url and request payload?

23 Nov, 2025, 04:42
23 Nov, 2025, 04:42
23 Nov, 2025, 04:48

Was there a request ending in /confirm for the url?

23 Nov, 2025, 05:04
23 Nov, 2025, 14:56

In the network logs, was there a request to a URL that ends in /confirm? If so, please share the response body

23 Nov, 2025, 17:22

I'm running into server error when paying invoice

23 Nov, 2025, 17:23
23 Nov, 2025, 19:08

i tried adding new payment card but it also failed

1
23 Nov, 2025, 23:55

This one?

24 Nov, 2025, 00:11

Ya what's the response body?

24 Nov, 2025, 00:36
24 Nov, 2025, 02:12

So the payment method is there in the response...I don't know why it's not being passed to Appwrite

24 Nov, 2025, 03:31

<@1312694126310981694> <@886370509971914783> can you retry payment again?

1
24 Nov, 2025, 06:30

It worked !! Thank you!

24 Nov, 2025, 06:35

yes, it worked

24 Nov, 2025, 06:35

thank you

24 Nov, 2025, 06:37

could you explain why it did happen?

1
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