Customized Email Templates Issue

I have setup a custom SMTP server. I have tried to customize the email template for 2fa verification but I am still receiving the default template in the email>|

I have made sure to include the locale as well which is "en-gb" while initializing the client.
Any help or guidance would be appreciated.

This is the message body in its entirety.

I have tried with simpler templates, just by even modifying colors in the default template but I don't see any changes being reflected in the email

More info:

I am using appwrite sites for hosting and is hosted on a custom domain

Also just to confirm, I am using the mfachallenge methods

@Support Can i please get an update on this?

It is pretty urgent

@Moderator

@Funnyshh Avoid pinging roles

Hey, apologies for that

Just wanted to get an update if somebody could help me out with that

Try filling the email name, etc. Are you sure that it's being sent through your SMTP and not through Appwrite?

Yes. It is being sent through the SMTP and not through Appwrite

And it appears in the console correctly?

Yes, that's right

It shows the customized template in the console

But somehow I get the default template in the mail

Same here

Did you manage to solve it ? @Funnyshh

Hey,

Not yet

Let me just check once more quickly

I dont seem to find any fix for that

@Amtrak Not fixed yet

Hey. Thanks for getting back.
This is a real bummer cuz I want to use the magic link email and nothing I do seems to work

are you use appwrite cloud?

I am on appwrite cloud, yes

Yes

I have pro plan