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SSL Certificate Not Provisioning for Custom Domain on Appwrite Cloud

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itbch
21 Jul, 2025, 13:01

Hello! I need some help with my Appwrite Cloud project.

Project ID: 6878bf3f003760131a6d Custom Domain: api.hustleproof.app

Problem: I have correctly configured the CNAME record for my custom domain and successfully verified it in the Appwrite console.

However, the correct SSL certificate has not been provisioned. An online SSL checker confirms the server is presenting a default certificate with the common name t.sni-820-default.ssl.fastly.net instead of one for my domain. This is causing a net::ERR_CERT_COMMON_NAME_INVALID error.

Can you please check on your end why the correct certificate is not being provisioned and served for my custom domain? Thank you!

TL;DR
Developers are having trouble provisioning SSL certificates for a custom domain on Appwrite Cloud. The user is asking for help creating a ticket from the console. They verified the CNAME record in the console but the SSL certificate being served is incorrect, causing an error. The solution is for the support team to investigate why the correct certificate is not being provisioned for the custom domain.
itbch
21 Jul, 2025, 13:10

yoo please support team help me out!!!!!!!1

itbch
21 Jul, 2025, 13:11

i really need your help please

itbch
21 Jul, 2025, 13:11

anyone please respond atleast,it would be very greatful

D5
21 Jul, 2025, 13:25

Literally it has been 9 minutes since you posted this. Please, be patient

D5
21 Jul, 2025, 13:26

@itbch Please, create a ticket through the console

D5
21 Jul, 2025, 13:26

As this is a cloud-specific issue so we can't do too much here

itbch
21 Jul, 2025, 13:53

sure man

itbch
21 Jul, 2025, 13:55

can you walk me through how to create ticket,i couldn't find any specific option to raise a ticket from console

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