DatabasesCloud

FRANKFURT SERVER ERROR 500

Jul 7, 2025, 14:00

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zrg0Original post

Rank 2: Process

Jul 7, 2025, 13:14

Server is down..

Cant contact support (even got error on submitting)

Summary

Developers experiencing server error 500 in Frankfurt. Users suggest checking network logs and project ID. Request for a 24/7 contact number. Status page conflicting reports, showing database up but users unable to contact support or access server. Solution: Primarily check network logs for http response body. If no resolution found, seek a priority support connection.

zrg0

Rank 2: Process

Jul 7, 2025, 13:15

status page says it up again... but

zrg0

Rank 2: Process

Jul 7, 2025, 13:15

{
"message": "Server Error",
"code": 500,
"type": "general_unknown",
"version": "1.7.4"
}

zrg0

Rank 2: Process

Jul 7, 2025, 13:20

zrg0

Rank 2: Process

Jul 7, 2025, 13:20

cant trust statuspage

zrg0

Rank 2: Process

Jul 7, 2025, 13:21

statuspage says database is up

zrg0

Rank 2: Process

Jul 7, 2025, 13:22

cant contact support

zrg0

Rank 2: Process

Jul 7, 2025, 13:22

djesus. what to do

zrg0

Rank 2: Process

Jul 7, 2025, 13:22

is there not a 24/7 number we can call?

Steven

Jul 7, 2025, 13:42

Odd... Cloud seems to be fine for others. What's your project id?

Steven

Jul 7, 2025, 13:44

Are you able to look at the network logs to see what the http response body is?

Steven

Jul 7, 2025, 13:46

Let me know if you're interested in priority support and I can connect you with someone to discuss further

FRANKFURT SERVER ERROR 500

Need support?_