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FRANKFURT SERVER ERROR 500

  • 0
  • Databases
  • Cloud
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zrg0
7 Jul, 2025, 13:14

Server is down..

Cant contact support (even got error on submitting)

TL;DR
Developers experiencing server error 500 in Frankfurt. Users suggest checking network logs and project ID. Request for a 24/7 contact number. Status page conflicting reports, showing database up but users unable to contact support or access server. Solution: Primarily check network logs for http response body. If no resolution found, seek a priority support connection.
zrg0
7 Jul, 2025, 13:15

status page says it up again... but

zrg0
7 Jul, 2025, 13:15

{ "message": "Server Error", "code": 500, "type": "general_unknown", "version": "1.7.4" }

zrg0
7 Jul, 2025, 13:20
zrg0
7 Jul, 2025, 13:20

cant trust statuspage

zrg0
7 Jul, 2025, 13:21

statuspage says database is up

zrg0
7 Jul, 2025, 13:22

cant contact support

zrg0
7 Jul, 2025, 13:22

djesus. what to do

zrg0
7 Jul, 2025, 13:22

is there not a 24/7 number we can call?

Steven
7 Jul, 2025, 13:42

Odd... Cloud seems to be fine for others. What's your project id?

Steven
7 Jul, 2025, 13:44

Are you able to look at the network logs to see what the http response body is?

Steven
7 Jul, 2025, 13:46

Let me know if you're interested in priority support and I can connect you with someone to discuss further

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