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How can I get in contact with Appwrite? I cancelled my subscription but they still charged me after my cancelation.

TL;DR

Developers discussing difficulty accessing support after cancelling a subscription and deleting projects to avoid charges. Support only available for pro and above plans. Solutions include creating a support ticket via the Appwrite Console or replying to the email with the invoice.

Create a support ticket via the Appwrite Console or reply to the email that was sent to you with your invoice

Okay, I did both. Do you know how long it will take to get a response

You sure you submitted a support ticket and not feedback?

Also I don't see any reply 🧐

I may have done feedback, but I am sure I replied to the email

How do I submit a support ticket, I cant find a link

I'm the Appwrite Console there is a Support button at the top of the page

It only has discord, github, or a payed support feature

Yes, support is only available to pro and above plans.

What's one of your project IDs?

I cancelled my subscription though, so how could I access support. I also deleted my projects just to make sure I didn't get charged for anything

I can give you the invoice ID

sure

888d70cfbee57b01fe94ab77a148e32e

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