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Even though I paid for the Appwrite pro plan, I still cannot access my projects.

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⚑ 𝙁𝙐𝙀𝙕 ⚑
19 Apr, 2025, 18:39

I received a $50 promo with the code JSMASTERY50. After the promo ended, I paid with my own card but I still can't access my projects. My project called OGS is very important to me and I will present it in 2 weeks. Please help. Thank you, good luck.

TL;DR
Developer bought Appwrite pro plan but still can't access projects. Even after retrying payment, issue persists. Tried using credits but system prompts for card payment instead. Suggested to resolve unpaid balance by paying failed invoice to regain access.
Steven
19 Apr, 2025, 18:42

Maybe it's because of that failed invoice. Have you tried to pay it?

⚑ 𝙁𝙐𝙀𝙕 ⚑
19 Apr, 2025, 18:43

That month, the usage was already restricted. So I couldn't use appwrite. I also had the opportunity to pay this month. And I just paid the April bill. Also, can't I pay with my budget of $50?

Steven
19 Apr, 2025, 18:45

It's still an unpaid balance.

The credits should work if you retry the payment

⚑ 𝙁𝙐𝙀𝙕 ⚑
19 Apr, 2025, 18:46

When I make a payment again it asks me to choose a card. It does not use the credit

⚑ 𝙁𝙐𝙀𝙕 ⚑
19 Apr, 2025, 18:48
Steven
19 Apr, 2025, 18:48

It should use credits before using your card

⚑ 𝙁𝙐𝙀𝙕 ⚑
19 Apr, 2025, 18:51

so?

⚑ 𝙁𝙐𝙀𝙕 ⚑
19 Apr, 2025, 18:52

Should I wait until May 8?

Steven
19 Apr, 2025, 18:52

This is your upcoming payment.

Do you still see failed invoices?

⚑ 𝙁𝙐𝙀𝙕 ⚑
19 Apr, 2025, 18:54

There is only one failed invoice that passed on March 9. And I can't pay it with my credit?

Steven
19 Apr, 2025, 18:54

You need to pay the failed invoice

Steven
19 Apr, 2025, 18:55

Just retry the payment

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