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I have an issue regarding my payment. I'm using the same debit card for other online subscription but not sure whats the cause of the error.

TL;DR

Developer had an issue creating a ticket, but resolved it by filling in the Name field. They are unsure of the ticket number and are experiencing payment problems using a specific debit card. Possible solution: Check network logs using browser developer tools to identify the error in creating a ticket.

Did you create a support ticket via the Appwrite Console?

not yet sir.

Please do that

okay sir

error in creating ticket sir

Eek I'll look into this soon

thanks sir

hmm i couldn't reproduce. what did you do exactly?

or check the network logs from the browser dev tools to see what the error is?

is that the form to submit a ticket sir?

yes correct

this are the screenshots sir

by the sir, after putting in my profile Name field, it now works. so creating ticket successful but I don't know the ticket number

I believe you received a response already and we're waiting for a response from you

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