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Account cannot be created, exists but does not appear

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faye
15 Aug, 2024, 00:25

Hey!

I need some help asap. I deleted a user via a function, however I tried setting it back via migration from my old backup. But for some reason the console is telling me that the user already exists with that E-Mail. Even creating it manually I have the same issue.

TL;DR
Issue: Account cannot be created as it seems to exist but does not appear. Looks like identities remain after deleting a user, causing the system to still recognize the email. Solution: Deleting the identities and then recreating the user resolved the problem.
faye
15 Aug, 2024, 00:26
faye
15 Aug, 2024, 00:28

@Steven Are you able to take a look? Seems to be there but it's hidden. I cannot access it via URL as well. I have the old ID but that just shows a 404.

faye
15 Aug, 2024, 00:35

Just did a users.list, same result. User doesn't exist.

faye
15 Aug, 2024, 00:37

Okay I found the Issue.

I apologize for the ping. However this bug was really a bad moment.

Apparently if you delete a user, the identities stay. Meaning if you create a new user with the same E-Mail and since the identities are still there, it still thinks your E-Mail exists. Deleting the identities and then re-creating the user seems to have worked.

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