[SOLVED] app is in production!!!

Do you have reached pro limits?

TL;DR

Developers experienced issues with an app in production due to an invalid payment method. A patch was applied to prevent future incidents but one customer required restarting the app on the payment terminal to resolve the issue. Other Python functions were also not working. There were concerns about project limitations due to payment. Solution: Ensure payment methods are set up correctly to avoid the "payment_not_setup" error and maintain access to projects and resources in Appwrite cloud.

nope

What's your project ID?

our one of the customer reported this, yesterday, but works fine for other customers

bikpays

So it only happens to one?

yes

And is it happening now?

Or no longer happens?

yes, it's happening now, one of our team member is on his way to visit the customer's shop. to get more info.

Weird. @Christy Jacob is there some known issue regarding projects being limited by payments?

Same thing is happening with our applications also.

Hi Please give us a moment we are looking into it

Perfect, thank Christy!

@kamal.panara can you share your organization ID @Raman as well

ProjectID: 65aaaaba8a8d08c15384 ORG ID: 65851dc68b8af152ce0a

and some our python functions are also not working

org id: 658a734b3f29565be247 project id: bikpays

And the organisation ID?

Done

thank you we are checking

hey, quick update, everything works now, it was yesterday's issue. for this customer we just restarted the app and it works now. it's not normal android so you can't restart app like we do. it's on payment terminal. anyways it was the issue yesterday tho. is there any chances of happening this again ?