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[SOLVED] app is in production!!!

  • 2
  • Flutter
  • Cloud
D5
13 Mar, 2024, 15:18

Do you have reached pro limits?

TL;DR
Developers experienced issues with an app in production due to an invalid payment method. A patch was applied to prevent future incidents but one customer required restarting the app on the payment terminal to resolve the issue. Other Python functions were also not working. There were concerns about project limitations due to payment. Solution: Ensure payment methods are set up correctly to avoid the "payment_not_setup" error and maintain access to projects and resources in Appwrite cloud.
kamal.panara
13 Mar, 2024, 15:18

nope

D5
13 Mar, 2024, 15:18

What's your project ID?

kamal.panara
13 Mar, 2024, 15:19

our one of the customer reported this, yesterday, but works fine for other customers

kamal.panara
13 Mar, 2024, 15:19

bikpays

D5
13 Mar, 2024, 15:19

So it only happens to one?

kamal.panara
13 Mar, 2024, 15:19

yes

D5
13 Mar, 2024, 15:19

And is it happening now?

D5
13 Mar, 2024, 15:19

Or no longer happens?

kamal.panara
13 Mar, 2024, 15:20

yes, it's happening now, one of our team member is on his way to visit the customer's shop. to get more info.

D5
13 Mar, 2024, 15:22

Weird. @Christy Jacob is there some known issue regarding projects being limited by payments?

Raman
13 Mar, 2024, 15:23

Same thing is happening with our applications also.

Christy Jacob
13 Mar, 2024, 15:24

Hi Please give us a moment we are looking into it

D5
13 Mar, 2024, 15:24

Perfect, thank Christy!

Christy Jacob
13 Mar, 2024, 15:25

@kamal.panara can you share your organization ID @Raman as well

Raman
13 Mar, 2024, 15:26

ProjectID: 65aaaaba8a8d08c15384 ORG ID: 65851dc68b8af152ce0a

Raman
13 Mar, 2024, 15:26

and some our python functions are also not working

kamal.panara
13 Mar, 2024, 15:26

org id: 658a734b3f29565be247 project id: bikpays

D5
13 Mar, 2024, 15:26

And the organisation ID?

Raman
13 Mar, 2024, 15:27

Done

Christy Jacob
13 Mar, 2024, 15:28

thank you we are checking

kamal.panara
13 Mar, 2024, 15:48

hey, quick update, everything works now, it was yesterday's issue. for this customer we just restarted the app and it works now. it's not normal android so you can't restart app like we do. it's on payment terminal. anyways it was the issue yesterday tho. is there any chances of happening this again ?

kamal.panara
13 Mar, 2024, 15:50

[SOLVED] app is in production!!!

Steven
13 Mar, 2024, 15:52

we applied a patch today so it shouldn't happen again...unless you end up with an invalid payment method

Steven
13 Mar, 2024, 15:53

please create a separate post with detailed errors

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