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Payment Method not found

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  • Cloud
Zionnite
11 Mar, 2024, 20:46

Payment Method not found. You need to setup your payment method to continue access to your project and resources.

but my details its already on the cloud, i dont understand this

TL;DR
Developers are experiencing issues with their payment methods in the Cloud console. Organizational/project ID can be found in the URL at `https://cloud.appwrite.io/console/`. A workaround to the issue is refreshing the page. There is concern about the removal of the $30 promo credit. The need to set up a payment method to access resources is highlighted.
Meldiron
11 Mar, 2024, 20:47

cc @Christy Jacob

Christy Jacob
11 Mar, 2024, 20:48

Hey @Zionnite could you please refresh and check if the issue still persists?

Zionnite
11 Mar, 2024, 20:49

and by the way, the 30 USD promo given to us during the init week has been removed from my credit, what happen to the 30 usd??

Christy Jacob
11 Mar, 2024, 20:50

thats not expected and sounds like a bug. We will investigate. Don't worry. Can you share your organization ID ?

Zionnite
11 Mar, 2024, 20:51

okay, just refereshed and it worked

Christy Jacob
11 Mar, 2024, 20:51

how about your credits? Are they back ? Or is that still an issue ?

Zionnite
11 Mar, 2024, 20:52

no

Zionnite
11 Mar, 2024, 20:52

but is there a way to top up my account??

Zionnite
11 Mar, 2024, 20:52

i want to do that asap

Zionnite
11 Mar, 2024, 20:53

just to be sure, organization Id is same as project id, right?

Christy Jacob
11 Mar, 2024, 20:54

No, you can find your org ID from the URL when you visit https://cloud.appwrite.io/console/

Zionnite
11 Mar, 2024, 20:55

organization-658018da865435f02bd4

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