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[SOLVED] Custom SMTP server cant connect

Dec 27, 2023, 17:05

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BloodThermicOriginal post

Rank 3: Container

Dec 1, 2023, 08:55

I am trying to set up custom SMTP server but no matter what I do it wont connect. I was able to login on outlook using the exact same credentials and it worked just fine. I get a 400 Bad Request error when it fails.

Summary

User is encountering issues with connecting to a custom SMTP server. They have tried different ports and tested connecting from the server. They receive a `400 Bad Request` error when it fails. The solution is to switch to port 25, which successfully connects to the SMTP server.

BloodThermic

Rank 3: Container

Dec 1, 2023, 09:42

_APP_SMTP_HOST=
_APP_SMTP_PORT=
_APP_SMTP_SECURE=
_APP_SMTP_USERNAME=
_APP_SMTP_PASSWORD=
_APP_SYSTEM_EMAIL_NAME=
_APP_SYSTEM_EMAIL_ADDRESS=
_APP_SYSTEM_SECURITY_EMAIL_ADDRESS=

All of these are filled I have removed all info to make sure I dont expose anything I should not

Drake

Dec 1, 2023, 14:32

So what exactly is happening? What error do you get? Have you tested connecting from your server?

BloodThermic

Rank 3: Container

Dec 1, 2023, 16:23

What do you mean connecting from your server.

BloodThermic

Rank 3: Container

Dec 1, 2023, 16:23

When I go to set up the smtp account it errors about after about 10 mins and tells me it cant connect to SMTP server.

BloodThermic

Rank 3: Container

Dec 1, 2023, 16:25

Drake

Dec 1, 2023, 17:13

what was the response body?

Drake

Dec 1, 2023, 17:13

ssh into your server and try connecting to the SMTP provider

BloodThermic

Rank 3: Container

Dec 1, 2023, 17:36

My server is hosting it and I can ping it from the server.

BloodThermic

Rank 3: Container

Dec 1, 2023, 17:37

I have one server that is split into vms with different dedicated ip address for each vm

BloodThermic

Rank 3: Container

Dec 1, 2023, 17:37

I can ping mail.phelps.fit from my appwrite server

Drake

Dec 1, 2023, 17:42

What port did you set for _APP_SMTP_PORT?

BloodThermic

Rank 3: Container

Dec 1, 2023, 17:50

465

Drake

Dec 1, 2023, 17:50

I think that's an SSL port but you can try doing telnet <host> 465

BloodThermic

Rank 3: Container

Dec 1, 2023, 22:24

switched to port 25 and it worked

Drake

Dec 2, 2023, 00:12

Do you have tls enabled?

BloodThermic

Rank 3: Container

Dec 2, 2023, 00:13

Yes

BloodThermic

Rank 3: Container

Dec 2, 2023, 00:13

As always thanks for your amazing help

BloodThermic

Rank 3: Container

Dec 2, 2023, 00:14

[Solved] Custom SMTP server cant connect

Drake

Dec 2, 2023, 00:14

[SOLVED] Custom SMTP server cant connect

Drake

Dec 2, 2023, 00:14

👍 but I didn't even do anything 😅

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