[SOLVED] Appwrite cloud is slow right now?

Got down again. Team is working on solving it

TL;DR

Appwrite cloud is experiencing slow performance, with users reporting a 500 Internal Server Error when making a specific API call. The issue has been resolved, and the service is back to normal. Appwrite team does daily backups, so data loss is not a major concern. Some projects were affected, but it should not last long. One user requested urgent access to their database backup for an event, and another user inquired about the estimated time for the fix. The Appwrite team is working on resolving the issue.

i have this error in my console

Although the status says that Appwrite is working normally it is not possible to use the api and in the console I have the same error 500

Yes, your project is in the affected database

There's a faulty database and it's being fixed right now

I have the similar issue, even I can't able to access my console and I do have lots of important data in the console, any idea how much time will it take to fix that?

Is there any way to get the database backup? There's a event registration data stored on the server which is used by our checkin software to authorize guests at the event, and tomorrow is our event, I'm in need of that data on urgent basis, please help me out

You can use appwrite migrations API. The issue will not last that long

Is there an estimate of how long it will take? @D5 I also have a scheduled launch 😓

Usually it takes an hour but could be extended if it's a big issue

Only some projects are affected. So bad luck on being in the affected database

Should we concerned about any chance of completely losing of data beyond any recovery? or completely opposite that data is safe somewhere in form of backups at appwrite cloud servers

Appwrite cloud does daily backups. If appwrite team makes something wrong, they will restore from backups. However if it's your fault, you will not be able to restore from the backup appwrite team has done