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[SOLVED] showing 500 internal error on cloud

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Guille
20 Sep, 2023, 12:06

[SOLVED] showing 500 internal error on cloud

TL;DR
Users are experiencing a 500 internal error on the cloud. The issue was caused by a faulty database during a maintenance migration. The team is working to solve the issue and prevent it from happening again. There is no current update on when the issue will be fully resolved.
Kamran
20 Sep, 2023, 12:08

Its showing as 0 users and 0 documents

D5
20 Sep, 2023, 12:16

Seems maintenance still going. Could you check now?

Kamran
20 Sep, 2023, 12:32

No, its still same

Kamran
20 Sep, 2023, 12:33

I request Team to solve it as quick as possible

Kamran
20 Sep, 2023, 12:34

Since, its incovinient for our users.

pixeluvw
20 Sep, 2023, 12:39

SAME HERE

Christy Jacob
20 Sep, 2023, 12:41

@phio @pixeluvw what is your project ID?

Kamran
20 Sep, 2023, 13:55

I'll DM u because it can be risky

D5
20 Sep, 2023, 13:57

Update on this for @phio @pixeluvw the team is working to solve the issue

Kamran
20 Sep, 2023, 13:58

Thanks man

Kamran
20 Sep, 2023, 13:58

btw just asking, will it be done by today

D5
20 Sep, 2023, 14:00

Of course

Rayen#1306
20 Sep, 2023, 14:01

Hello! same error !

D5
20 Sep, 2023, 15:03

You will need to wait

D5
20 Sep, 2023, 15:04

Unfortunately you're in the faulty database

D5
20 Sep, 2023, 16:08

@Rayen#1306 @phio Everything should be working now

Kamran
20 Sep, 2023, 16:35

Yes

Kamran
20 Sep, 2023, 16:35

im very thank full for your co-operation

Kamran
20 Sep, 2023, 16:36

and help

D5
20 Sep, 2023, 16:36

Sorry for the potential inconvenience caused 🙏

Kamran
20 Sep, 2023, 16:36

It's ok as a dev community we understand downtime

Kamran
20 Sep, 2023, 16:37

btw it is 1.1.2 still

Kamran
20 Sep, 2023, 16:37

probably it should update right?

D5
20 Sep, 2023, 16:39

Yes, I think the maintenance was to migrate. Probably it will be delayed for some days until the team checks the faulty database to prevent the same issue from happening again and disturbing people again

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