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[SOLVED] Cannot Log Into cloud.appwrite.io

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Monte
14 Sep, 2023, 12:46

I am using cloud.appwrite.io. I deleted my admin account, by clicking on delete account in the control panel, thinking this would lead to an upgraded edition when I next signed up. How wrong I was. Now, I am in no man's land when I try to sign up again with my email.

Sign-in page: Invalid credentials. Forgot Password: The Current User Has Been Blocked. Signup – A user with the same email already exists in your project.

Surely this cannot be right? To be locked out with zero options? Any help would be greatly appreciated as I love the product.

TL;DR
User is unable to log into cloud.appwrite.io after deleting their admin account. They are getting an "Invalid credentials" message on the sign-in page and a "The Current User Has Been Blocked" message on the forgot password page. When trying to sign up again with the same email, they receive a "Signup – A user with the same email already exists in your project" message. User is seeking help and any suggestions would be appreciated. Solution: The user should send an email to christy@appwrite.io from the blocked email, specifying that they have been blocked. They can also try deleting cache and data, and then sign up
D5
14 Sep, 2023, 12:48

First, try deleting cache and data and then sign up again

Monte
14 Sep, 2023, 12:49

Thanks for you quick response. I tried that, I also tried a different browser. No joy.

D5
14 Sep, 2023, 12:49
Monte
14 Sep, 2023, 12:50

I'll do that now. Thanks.

D5
14 Sep, 2023, 12:50

Specify in the email that you got blocked obviously

Monte
14 Sep, 2023, 12:52

All done. I'll just wait until he gets back to me. Thanks again.

Drake
14 Sep, 2023, 20:50

he*

Drake
14 Sep, 2023, 20:50

you might want to just create a new account with a different email 😜

D5
14 Sep, 2023, 21:20

That's the most effective and fastest workaround without any doubts πŸ˜†

D5
14 Sep, 2023, 21:21

In Gmail it's as simple as adding a . in some part of your email direction. Appwrite will detect it as a different account but you will receive all the emails in your Gmail inbox (the one without .)

Monte
14 Sep, 2023, 22:42

Thank you Steven, but I have loads to do, so I'm happy to wait until Christy is back. It seems he's on a different timezone. No big deal.

D5
21 Sep, 2023, 17:34

@Christy Jacob ^

D5
21 Sep, 2023, 17:35

Maybe it went to spam folder

Christy Jacob
21 Sep, 2023, 18:21

Hey thanks for the ping. I haven't seen the email yet. But I'll look at it as soon as I finish dinner and get you unblocked. Apologies for the delay

Christy Jacob
21 Sep, 2023, 19:33

@Monte I have unblocked your user ID. Can you please check now ?

Monte
21 Sep, 2023, 20:47

@Christy Jacob Brilliant! I'm in again. Thanks.

D5
21 Sep, 2023, 20:59

[SOLVED] Cannot Log Into cloud.appwrite.io

Christy Jacob
22 Sep, 2023, 12:40

Good Luck πŸ‘Œ And sorry for the delay once again

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