I am using cloud.appwrite.io. I deleted my admin account, by clicking on delete account in the control panel, thinking this would lead to an upgraded edition when I next signed up. How wrong I was. Now, I am in no man's land when I try to sign up again with my email.
Sign-in page: Invalid credentials.
Forgot Password: The Current User Has Been Blocked.
Signup – A user with the same email already exists in your project.
Surely this cannot be right? To be locked out with zero options? Any help would be greatly appreciated as I love the product.
Summary
User is unable to log into cloud.appwrite.io after deleting their admin account. They are getting an "Invalid credentials" message on the sign-in page and a "The Current User Has Been Blocked" message on the forgot password page. When trying to sign up again with the same email, they receive a "Signup – A user with the same email already exists in your project" message. User is seeking help and any suggestions would be appreciated.
Solution: The user should send an email to christy@appwrite.io from the blocked email, specifying that they have been blocked. They can also try deleting cache and data, and then sign up
D5
Moderator
Sep 14, 2023, 12:48
First, try deleting cache and data and then sign up again
Monte
Web Developer
Sep 14, 2023, 12:49
Thanks for you quick response. I tried that, I also tried a different browser. No joy.
D5
Moderator
Sep 14, 2023, 12:49
Then write an email to christy@appwrite.io from the blocked email to get in unblocked
Monte
Web Developer
Sep 14, 2023, 12:50
I'll do that now. Thanks.
D5
Moderator
Sep 14, 2023, 12:50
Specify in the email that you got blocked obviously
Monte
Web Developer
Sep 14, 2023, 12:52
All done. I'll just wait until he gets back to me. Thanks again.
Drake
Sep 14, 2023, 20:50
he*
Drake
Sep 14, 2023, 20:50
you might want to just create a new account with a different email 😜
D5
Moderator
Sep 14, 2023, 21:20
That's the most effective and fastest workaround without any doubts 😆
D5
Moderator
Sep 14, 2023, 21:21
In Gmail it's as simple as adding a . in some part of your email direction. Appwrite will detect it as a different account but you will receive all the emails in your Gmail inbox (the one without .)
Monte
Web Developer
Sep 14, 2023, 22:42
Thank you Steven, but I have loads to do, so I'm happy to wait until Christy is back. It seems he's on a different timezone. No big deal.
D5
Moderator
Sep 21, 2023, 17:34
@Christy Jacob ^
D5
Moderator
Sep 21, 2023, 17:35
Maybe it went to spam folder
Christy Jacob
Sep 21, 2023, 18:21
Hey thanks for the ping. I haven't seen the email yet. But I'll look at it as soon as I finish dinner and get you unblocked. Apologies for the delay
Christy Jacob
Sep 21, 2023, 19:33
@Monte I have unblocked your user ID. Can you please check now ?