Back
🚨 Access Restricted Despite Active Credits — Request to Apply $50 Credit and Restore Organization A
Hello Appwrite Support Team,
My organization “Dreamo World Entertainment” currently shows an “Access Restricted” warning due to unpaid invoices. However, my billing dashboard indicates I have an active $50 credit already reflected under my Pro Plan.
It seems the credits have not been automatically applied to my outstanding invoice, which may be causing the system lock. Could you please:
- Manually apply my $50 credits to the pending invoice for this billing cycle (Sep 30–Oct 30, 2025), and
- Restore full access to my organization once the payment balance is cleared?
Attached is a screenshot from my billing dashboard showing the credits and next payment details.
Thank you for your assistance — I appreciate your prompt help in resolving this matter.
Kind regards, Anthony Organization: Dreamo World Entertainment Plan: Pro Plan
TL;DR
Organization "Dreamo World Entertainment" has an active $50 credit but shows as "Access Restricted" due to unpaid invoices. Developer requests manual application of credits to pending invoice and restoration of full access upon balance clearance.