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Appwrite Payments bugs!!

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Engineer | Ahmed
28 Sep, 2024, 10:34

I canceled my subscription since a few weeks ago and, Appwrite was still trying to pay me the amount for Pro plan for a few days cuz my card was out of fee.

Today, I recieved a message for Appwrite PRO plan fees. Then, I said no problem i'm gonna continue this month, But when i checked the console, I found that I'm on the FREE plan.

TL;DR
Developers experiencing issues with Appwrite Payments; subscriptions billed at end of month may cause confusion. One user unable to contact support due to free plan. Cancelled subscription only to be charged for Pro plan due to expired card. Appwrite continued to charge after cancellation. Solution: Contact support team via email provided in DM for assistance.
Engineer | Ahmed
28 Sep, 2024, 10:34

And sure, i can't contact support team cuz i'm on the FREE plan

Engineer | Ahmed
28 Sep, 2024, 10:35
Eldad
28 Sep, 2024, 10:36

Hey Ahmed, the subscription for the payment happens at the end of the month so this may lead to your confusion. If you still think this is a mistake you can reach out to our support team. I'll share an email on DM.

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