[SOLVED] This user is blocked !

then, I wanted to change the api_key, server port and many things but I couldn't so I just re-installed the whole OS, and when I re-installed appwrite, I signed in with github which is from the same email........ and then, I don't know how the main account got deleted.......

@Steven I have sent direct message to @Christy Jacob, will that work ??

Please, wait to him seeing at least this post, he is sleeping or not working at this moment

If anyone else has similar problems, please, post here and wait

Ok, and can I ask if he is from India ??

He will reply here probably to it. Respect to the problem, I'm pretty sure a solution will be found

@Christy Jacob seems you are online now

can you kindly see for the account if you are free now ??

@LumiPlex <@503215722407657478>

Please, try deleting your browser session cookies/storage, and then try registering again into appwrite

I have clreade the cookies and caches and tried again

But, still got the same error

Try opening in incognito mode

ok

at first i was able to enter the site where i had to sign in or sign up

then, i signed up for github

and then, it gave me this error

Then if it's impossible, create a new account. If you're using Gmail, just add a dot somewhere in the email direction. It will be detected by appwrite as a different email, but you will receive everything in your inbox.

For example: &#121;&#x6f;&#x75;&#114;&#x65;&#109;&#97;&#x69;&#108;&#64;&#103;&#x6d;&#x61;&#105;&#x6c;&#x2e;&#99;&#x6f;&#x6d;

&#x79;&#111;&#x75;&#x72;&#46;&#x65;&#x6d;&#x61;&#x69;&#x6c;&#x40;&#x65;&#109;&#97;&#x69;&#x6c;&#46;&#99;&#111;&#109;

Note: only works with Gmail. Note2: don't forget where did you have added the dot, since forgetting it, means no longer having access to your account

However, I hope appwrite team is able to recover your main account

well, it's a little late from my side. I will let you know what happens after I try tomorrow..

We need to come up with a policy on how we handle deleted accounts. As we need to extend the same policy to future instances of this issue as well.

So please give us some time

sure, take your time,

and, thanks for reaching me (:

But why the policy is based on blocking supposedly deleted accounts? it makes no sense. Also that does not comply GDPR, since deleting means deleting in such case (not blocking)

@LumiPlex <@503215722407657478> See: https://discord.com/channels/564160730845151244/1102936099745177700/1111598938831724574

[SOLVED] This user is blocked !