Get started
We are having lots of fun on Discord. Come and join us!
Star on GitHub 45.1K Get started
Back

503: Payment method not found

  • 0
  • Flutter
  • Cloud
  • Accounts
View on Discord
Vedsaga
14 Feb, 2024, 10:16

Not sure why getting this error? Even though we are far fetch from reaching user limit, we are still in development phase possibly we would be have 5 account max...

TL;DR
Issue: Developer is receiving a 503 error message stating "Payment method not found" when trying to downgrade their organization plan. Solution: The error is due to billing limitations. To downgrade, the developer needs to change the plan back to "starter" in the billing tab of their organization. If the organization has multiple members, they will need to remove members before downgrading or upgrade to the Pro plan. It's also mentioned that free organizations cannot have more than one member. The developer is advised to check their organization's plan and make sure there is a valid payment method associated with it.
Meldiron
14 Feb, 2024, 10:37

Whats your project ID?

Vedsaga
14 Feb, 2024, 10:37

646be9bdedf16348a634

Meldiron
14 Feb, 2024, 10:39

Is your organization PRO or Free?

Vedsaga
14 Feb, 2024, 10:39

it's free for now

Meldiron
14 Feb, 2024, 10:40

Are you the only member in your organization?

Vedsaga
14 Feb, 2024, 10:40

nope there is another member, I am there just as Dev,

Meldiron
14 Feb, 2024, 10:41

I see. I think your project might be marked as Pro. Free organizations cannot have more than 1 member. Most likely your organization ran under free trail until now.

Meldiron
14 Feb, 2024, 10:41

Another possibility is that you started your organization before billing was added to Cloud.

Vedsaga
14 Feb, 2024, 10:42

yaa started orgination 3 month back... in Nov and till last Night eveything was fine...

Meldiron
14 Feb, 2024, 10:43

Makes sense. Due to billing, its not possible to have free organization with multiple members. You will need to remove members from your organization to downgrade, or upgrade to Pro

Vedsaga
14 Feb, 2024, 10:45

oh, got it... atleast it should have been somewhere indicated in Dashboard or better automactially remove all the invites just keep the Owner would have been ideal approach as it caused confusion for a moement... no worries will try to remove memeber and see if it works or not

Vedsaga
14 Feb, 2024, 10:45
  • sending emails to all the invities member heads up prior to removing them
Meldiron
14 Feb, 2024, 10:46

To downgrade, you need to change the plan back to starter in billing tab of your organization.

Meldiron
14 Feb, 2024, 10:46

Thanks for feedback πŸ™ cc @Carla

Eldad
14 Feb, 2024, 10:48

Thanks for the feedback, as Matej suggested, yes this is due to billing limitations, sorry it caught you by surprise we did send at least 3 emails about grace period being over soon and extended it by extra 14 days.

Vedsaga
14 Feb, 2024, 10:53

no worries thank you... can understand as Job might have run last night as remember today is 14 Feb...

btw as you came here just leaving feedback that we started our project with Appwrite... however in mid of the project we had to move to Supabase we started noticing that there is sever limitation related to Relationship as our project heavily needed it... Just leaving feedback that,

  1. Love appwrite because of how easy it is use the Auth & Storage compare to Supabase
  2. On other side Supbase Function have one edge as thier function as so ease to use.
Reply

Reply to this thread by joining our Discord

Reply on Discord

Recommended threads

Need support?

Join our Discord

Get community support by joining our Discord server.

Join Discord

Get premium support

Join Appwrite Pro and get email support from our team.

Learn more