Urgent: 500 Server Error and Missing Data in Appwrite Server

Dear Appwrite Support Team,

I hope this message finds you well. I am reaching out regarding a critical issue I have encountered with my Appwrite server. Recently, I noticed that all my user authentication data, databases, and functions have been deleted, and now I am unable to access them. Every time I try to interact with the system, I receive a 500 Server Error.

Key Issues: Missing Data: All authentication data and databases have been wiped out. This includes users, functions, and other essential configurations. 500 Server Error: When attempting to recreate the missing resources or perform any action, the system throws a 500 Server Error. Troubleshooting Attempts: I have tried recreating the resources, but the error persists.

Hello Mr Eulogia, sorry about this. We've identified the issue and have been sharing updates in the #🌩│cloud-beta channel, and through our status page.

Restoration is in progress, but it's a little slow because of the size of the data. But you should have everything back as it was once we're done.

Is the restoration only for paid member?