![](https://cdn.discordapp.com/embed/avatars/0.png)
This is when you try to login into your appwrite cloud account?
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
yes, via github, and when I try to recover my password
![](https://cdn.discordapp.com/embed/avatars/0.png)
Did you have deleted the account from console?
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
nope, I`ve created the account, tried to create a project, got a 500 error and my account got blocked
![](https://cdn.discordapp.com/embed/avatars/0.png)
That's weird
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
can you delete it? I can create a new one if necessary
![](https://cdn.discordapp.com/embed/avatars/0.png)
But you didn't have touched something else?
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
just tried to create a new project called test
![](https://cdn.discordapp.com/embed/avatars/0.png)
Try creating a new account
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
via github?
![](https://cdn.discordapp.com/embed/avatars/0.png)
Yes, or email
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
user already exists with that email
![](https://cdn.discordapp.com/embed/avatars/0.png)
That should happen when you delete the account from appwrite dashboard, but not after doing the steps you mentioned 👀
![](https://cdn.discordapp.com/embed/avatars/0.png)
Did you had any previous projects?
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
nope
![](https://cdn.discordapp.com/avatars/462046107556511744/504fd808296728e8e89d82b8ea1e77a9.webp)
would you please DM me your email?
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
just did!
![](https://cdn.discordapp.com/avatars/462046107556511744/504fd808296728e8e89d82b8ea1e77a9.webp)
when was this?
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
I think maybr 15 days ago
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
maybe
![](https://cdn.discordapp.com/avatars/462046107556511744/504fd808296728e8e89d82b8ea1e77a9.webp)
oye...it would have been good to create a support post sooner...
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
I tried to contact you guys from the website, but no response
![](https://cdn.discordapp.com/avatars/462046107556511744/504fd808296728e8e89d82b8ea1e77a9.webp)
ya...email isn't the best channel...
![](https://cdn.discordapp.com/avatars/458256516445765643/103b25e303d63a8e4f75408fc0fcab43.webp)
any news?
![](https://cdn.discordapp.com/avatars/462046107556511744/504fd808296728e8e89d82b8ea1e77a9.webp)
I can confirm your account is blocked. You'll need to create an account with a different email
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